ValTouch Support

Our Standards

Some companies do disappear the minute after the sale is made. ValTouch' philosophy takes the reverse approach. Once a client selects ValTouch, a bond is formed that is cultivated into a dedicated relationship.

Our commitment is to provide advanced solution and expert services vital to supporting our clients' best practices and strategic response to ever-changing demands. Backed with people over a decade of experience, ValTouch has implemented many solutions across the country. We work with you at every step of the way, making sure your solution is set up and configured the right way in the shortest possible time.

Once the system is installed, ValTouch provides training so that your staff understands how to take full advantage of all the outstanding features included in our system. This training will be made specific to your particular needs in order to obtain maximum value from your investment.

As you become familiar with the ValTouch Solutions, you have the option of ongoing maintenance. ValTouch knows the frustration other companies cause with ineffective customer support. Your effort to reach us either by a call through our dedicated customer support number or email, it quickly puts you in contact with an experienced solutions specialist at our headquarters, located in Bangalore. ValTouch's ongoing support also extends to free upgrades and ongoing trainings.

At ValTouch, our pride is founded on reputation. Providing expert support has been a cornerstone in our company. We look forward to you joining our satisfied family.

Training & Implementation

We make sure our clients have no concerns about the technical aspect of switching to an automated system. Our experienced technicians will provide a successful implementation for you in the shortest possible time.

Our clients are supplied with all of the necessary installation support required for the system and any potential hardware requirements. ValTouch also identifies and prepares those members of your staff who will play key roles in using the system. An executive coach is also available to work one-on-one with your project manager.

By being there every step of the way, ValTouch ensures that your company will realize the maximum value of your investment. Our application specialists can assist in evaluating your company's policies and procedures dealing with the area of automation being sought. We will then demonstrate how to configure the system with those specific rules and conditions.

Once the system is installed, ValTouch educates your staff on using all the outstanding features included in your investment. Our systems are quick to learn and easy to understand. With ease, your staff will learn and get acquainted with the system, utilize system reports, which in turn will be reflected with their growing efficiency, comfort and confidence.

Now that you have a ValTouch solution running live. We look forward to upholding our relationship with ongoing maintenance and technical support.

Ongoing Client Support

The success of ValTouch has been derived from the relationships we sustain beyond our clients' initial investment. Our commitment to loyalty is evidenced in our outstanding customer support. We encourage you to review and evaluate us from our dedication and excellence we strive to add value to your process at every stage.

The ValTouch maintenance and support plan is fully comprehensive and entitles your organization to free software upgrades, repairs to facilities in place, minor program modifications, and implementation of new functionality modules purchased in the future.

Additionally, one of the most valuable options we provide is direct communication to an experienced support staff member at our headquarters located Bangalore. Beyond our support telephone number, client support extends to live online support chat for IM (instant message) exchanges, our online Knowledge Center and a help-desk e-mail option.